Sugar Palm Grand Hillside

Nice hotel close to the beach. As it resides on a hill, a few stairs to climb. Not very thai with all bare concrete, but with that in mind a modern nice hotel on Kata!

I learned about this hotel from a friend who had stayed there recently and booked a pool access room for my mom, my sister and I - for our long awaited trip. The room was nice, but we had to climb up several very very steep slopes to get this this room. My mom is 60 years old. And she found it difficult. There was also NO buggy (apparently it had broken) to ferry her up there. There was only one buggy that ferried people once at a time up to their rooms. And whenever we asked for it, staff were very unclear about where we were supposed to wait for it and when it would arrive.

The pool our room was linked to was really really disappointing. It had this wooden platform in the middle that looked like it was under construction. There were construction materials on it and a few deck chairs with all this stuff on it. The water in the pool was dirty (floating bits of stuff). We asked for another room - but of course, they were all full. This was very disappointing, as we were looking forward to a really nice pool that was linked directly to our room. Instead, it was raelly crappy - defintiely not worth the extra we paid for it.

The walk up to our room everyday was just ridiculous. If you have elderly travelling with you, or you are wheelchair bound, you are in great great trouble.

What topped the experience off was when we were checking out of the hotel and asked them to book a cab for us to the airport. They said the airport had RUN OUT OF CABS and that we had to book 24 hours in advance to get one. HOW CRAP IS THAT??? We had to lug our heavy luggage, in the rain, down to the roadside to get a cab.

I was embarassed I brought my family to this hotel. Apart from nice hotel rooms, the hotel has nothing going for it. The service sucks big big time.