Phuket Island View

very rear rooms very old out dated we asked to get up graded which they did to 2nd floor over looking pool for extra 15 baht per night

This hotel is gorgeous. There are three beautiful pools. The rooms are excellent. There is terrific hot water and pressure. However, we had a bad experience from start to finish at Phuket Island View. Our taxi brought us an hour earlier than check in time, so we had to wait. That was fine. But then at check-in time (after we had already been waiting outside in the heat for over an hour) they made us wait another 20 minutes for housekeeping to get our room ready! After being road weary from traveling this was not a good way to start out the experience. Then when we got to our room it smelled very, very strongly of smoke. We asked about this twice, but they said it wasn't possible because all the rooms are non-smoking. Whether the room is non-smoking or not, someone had DEFINITELY been smoking in our room, and they should have offered to move us. The staff was not very accommodating at all, and even the the facilities were wonderful, we had a terrible experience.