Andaman Beach Resort

We arrived at the hotel a day early and managed to secure an additional night in a luxuary bungalow. The accommodation itself looked lovely, though we were right beside a building site and they like to start work early so it was incredibly noisy. When we raised our problems with the hotel they were less than helpful, merely looking at us uncomprehensively and refused to deal with our complaints. The second night (booked through asia web) we were transferred to a standard bungalow with a fan. The room was dark and dirty, and the bathroom was filthy, shoes required at all times. The fan was noisy and due to the heat we had to have it on the entire time. We requested a room change due to the fact the door would not lock, the handyman had spent at least an hour trying to fix it and then repace it which included us being locked in our bungalow! The hotel staff refused to deal with the complaint again saying that we complained about both rooms and if we didn't like it we could check out! Customer service with a smile!! Although the resort itself was quite nice the staff completely ruined our stay

Water in the swimming pool looks not so clear. Air conditioning noisy.

They charged us for rooms we could not use. The rooms were too dirty. We had to go to another hotel.