User Agreement - Terms & Conditions

Tour Price

The tour price quoted includes transportation, transfers, accommodation, some meals, service charge, government tax, tours, etc., as outlined in each tour description. All package tour prices are based on a minimum participation of two persons. For one person travelling alone a surcharge as detailed in the price list will be levied.

Expenses other than those specified in each tour itinerary e.g. airport taxes, additional meals, sightseeing, cost of passport, visas or other documentation, laundry, liquor, excess baggage charges, tips, personal or baggage insurance, cable, telephone or communications charges, or any items of a personal nature are not included in the price quoted.

Accommodation and Meals

Air-conditioned accommodation with bath and/or shower is provided at hotels listed under the Asia Web Direct tour program according to their category or standard. Accommodation is in a shared twin-bed room, double occupancy. For a third occupancy sharing the same room, a roll-away bed will be provided. Please note that Asia Web Direct cannot guarantee accommodation in a particular hotel and reserves the right to substitute a hotel of similar standard should the situation require it. In larger cities and major beach resorts the quality of every aspect of the hotel is up to the highest international standards, across the range of prices, but in more remote locations and adventure destinations first-class hotels offering the fullest range of facilities do not exist. In these situations, Asia Web Direct will arrange the best standard of accommodation available in each category.

All Asia Web Direct packages include American breakfast. Some itineraries also include other meals, as detailed in each description.

Transfers and Tours

In all major destinations tours and transfers are on a seat-in-coach/car basis.

Extension of Stay Expenses

Stopover expenses, accommodation, etc., for customers awaiting commencement of their chosen tour, after terminating, or while awaiting onward connections, are not covered in the tour price. In most cases, however, Asia Web Direct can arrange for accommodation and other services at the point of arrival, or departure at special, favorable prices.

Tour Escort

Asia Web Direct tours are not usually accompanied by a tour escort. All sightseeing tours and most transfers, however, which are operated on a seat-in-coach basis, include the service of a local English-speaking guide.

Program Changes

All Asia Web Direct tours are pre-arranged packages and no individual program changes or modifications can be made. Asia Web Direct reserves the right to rearrange the order of any tour itinerary, to cancel or to substitute elements of any plan without notice when local conditions force such changes.

Exchange Voucher

After reservations and payments are made, you are required to print Tour Orders (Vouchers) from our booking system which serve as form of payment for hotels and optional services.

Payment

A full payment by credit card is required at the time when tour reservation is made.

Cancellation

- 30 days before tour date = Fully refundable
- 20 days before tour date = 75% refundable
- 15 days before tour date : 50% refundable
- Less than 15 days before tour date : Non refundable

However, special policies apply during Super Peak Season at some hotels and also some tour programs, please refer to the special policy indicated in each tour/package.

Refunds

All refunds are subject to administration fee of 5% the total booking value or equivalent of 500.00 THB minimum charge (whichever is greater).

After commencement of travel no refund, either in full or in part, will be given for unutilised services included in the program. Claims involving refunds require supporting evidence of cancellation and passengers are required to inform Asia Web Direct in writing 30 days after tour end. 

Responsibility of Asia Web Direct Tours and Activities

AWD acts only as agent for the person or companies providing accommodation, transport or other services, hereinafter called ‘Service Providers’ and AWD issues all coupons, vouchers, tickets or other documents on the Service Providers’ terms and conditions.

The tour member acknowledges that neither AWD, nor its subsidiaries, affiliated companies, servants or agents shall be responsible or become liable in contract or tort for any injury, damage, loss, delay to person or property, additional expenses or inconvenience caused directly or indirectly by any Service Provider or by “force majeure” or other events beyond AWD’s control, including, but not limited to war, civil disturbance, pilferage, delays, severe weather, Acts of God, Acts of Government, accidents to or failure of machinery, equipment, vehicles or industrial disputes.

AWD shall not be liable for, or responsible to, any tour member in the event of dissatisfaction based on personal opinion regarding the standard of service or accommodation provided by any Service Provider nor be liable or responsible for any disappointment, distress, lack of enjoyment arising from any act or omission whatsoever. AWD will only acknowledge liability in the case of proven justified complaints relating to specific and tangible inadequacies of facilities, accommodation or services provided. In the event of such a complaint the customer is requested to immediately contact AWD or the Service Provider, hotel etc., for remedial action to resolve any problem or irregularity at that time. Only if such a complaint has been lodged will the AWD consider to fully investigate and act on any complaint.

Insurance

We strongly recommend that you take out a holiday insurance policy. Please ask your own insurance broker.

Website Content

The website content is subject to change without notice before the tour begins or during any tour. AWD has endeavoured to ensure that all information on the website is accurate, but can accept no responsibility for inaccuracy, or truth of statements made. Illustrations are intended to set the mood for each tour destination and may not present actual views as seen on a specific tour. All fares and prices quoted in AWD are correct at the time of publishing.

Such fares, prices and international rates of exchange are subject to change, which in turn may affect tour prices quoted. Regardless of a deposit or full payment having been made, any increase in the tour price must also be paid by the tour member. If such increase is unacceptable, the tour member retains the right to cancel his/her booking. However, attention is drawn to the possibility that some cancellation charges may be imposed covering AWD cancellation cost.

Modification

AWD may at anytime modify these terms and conditions and your continued use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Governing Laws

This Agreement and its performance shall be governed and construed in accordance with the laws of Thailand and any dispute concerning it or its interpretation shall be adjudicated in that jurisdiction.

Additional Terms

Additional terms and conditions may apply to reservations, and other uses of portions of this site, and you agree to abide by such other terms and conditions.

AWD as agents for the hotel, wholesale companies and other suppliers reserve the right to levy a whole period or pro rated room charge for cancellations and no show, where the hotel has stipulated this under their own cancellation and no show policy.

Entire Agreement

This User Agreement, together with any terms and conditions incorporated or referred to herein, constitute the entire agreement between you and AWD relating to the subject matter hereof, and supersedes any prior understandings or agreements (whether oral or written) regarding the subject matter, and may not be amended or modified except in writing or by making such amendments or modifications available on this site.