Furama City Centre Singapore

We had an overall fair experience during our stay since we were upset with the concierge service during our checked out. We requested the service of maxi taxi which can accommodate 5 adults for our group from the staff by the name of at 10.00AM. He requested the SGD 50 paid to him for confirmation and we did. We requested the taxi to come at exactly not later by 11.00AM. For reason unknown he did not reconfirm with us and when we came down around 10.45AM was told the taxi can only come at 11.30AM. Although we were upset we still keep to our promise to him and waited for the so call maxi cab.
By 11.30AM I was furious and demanded for the refund money from Bernard and we went to the airport by 2 normal taxi and end up paying for the 2 taxi of SGD 34 in total, which is cheaper if we continue waited for the promised service and maybe missed our flight.
Benard really made the whole experience in Furama from excellent to fair, except for Lim at the from reception and Fairuz the concierge who always ensure we get around the Chinatown area correctly and point to us the best location for dining and shopping in Singapore based on our preference.

We had the early flight arrival at 1am on the 31 Jul and we arrived to the hotel at around 3am. But we would like to pay extra money to stay in the hotel as we normally can check in at 10am. As we contact the reception, the staff said we need to pay S$250 for the extra 7hrs. We think this was not a reasonable price that we can afford. Also when we checked in, we were not happy of the view from our room. As we approached to the reception and spoke to the staff, they said because we paid the low fare category, that was why we had that room.

nice hotel, large bed, nice room interior .. overall worth the money experience.