Abi Bali Resort & Villa

This hotel is beautiful and the outside bathrooms really are a treat,yes their are mosquitos but ask staff for plug ins for wall that fixing the problem.Nice pools every where and mostly free for you to use by yourself during the day when every one is out.Great staff you really try hard to please,nothing was a problem.
How ever the food here needs great improvement as does the manicure and pedicure services. We choose to only have our breakfast here as it was included and all other meals down on the beach or at neighbor hotels.
be sure to ask for the free one way shuttle to take you down the hill or nearby restaurants at anytime.

Hotel staff forgot to factor in the 10% diposit we paid through AsiaWebdirect. Upon further clarification after payment, we realise that we have been charged extra. We told the staff and they promptly refunded us the 10% deposit. I will give the hotel staff the benefit of the doubt that they intentionally overcharged us this time round. Also, the hotel billed us in IDR instead of the online USD charges. The conversion rate is not in our favour and worse than moneychanger outside.

The Abi Bali has only been open for 3 months, and the newness is both a bonus and a disadvantage. The villas and rooms are very large, and beautifully designed with a real eye for aesthetic impact. However, service is patchy at best, and sometimes exceptionally poor. This is especially marked for a hotel in this price sector.
To start with the positives: the hotel is competitively priced given it’s location and the quality of the accommodation. Jimbaran is one of the more expensive beaches in Bali, with a surfeit of upmarket properties. The Abi Bali is about a kilometer away from the Four Seasons resort, and about 10-15 minutes walk from the beach.
The villas and rooms at the Abi Bali are beautifully designed in a ‘modern Asian’ style with a focus on clean, simple and modern design. Somebody has spent a lot of money designing and building this hotel, there are beautiful aesthetic features all over the hotel. The rooms are huge, you will not feel at all cramped. The double beds are the biggest that I’ve seen in Asia. The rooms are fairly well equipped, about in line with rooms in this class. The villas have their own private pool. The 12 rooms share 2 pools, but with so few people sharing two big pools you often have the pool to yourself.
The Breakfast was good, a fair range of options, centering around fresh fruit, eggs and pastries. The catering staff do a fair job under pressure, always retaining a positive and friendly face. However, service can often be slow, and coverage very patchy. It is a shame that the F&B Manager is not there to support them during the busy breakfast service.
The biggest problem with the Abi Bali is an apparent lack of management direction in guest services. The staff seem to be a young, enthusiastic and positive team who are eager to please. However, their lack of experience shows, and they are badly in need of some positive management support. The managers seemed to be entirely absent in our 7 day stay at the property.
Examples of the problems resulting in poor management of guest services were our bathroom not being cleaned properly even though we specifically asked reception to clean the tiling in the ‘outdoor bathroom’ (they were covered in soil); the transfer driver and reception desk staff tried to sell us tours before they’d finished checking us in; housekeeping woke us up early in the morning to return laundry even though we had not requested an early return. I’m sure that you get the gist, these are glitches and elementary mistakes in customer services. They just do not reflect standard expectations in this price bracket, and they could be easily ironed out by an experienced management having a more hands on approach in the early stages of the property’s development.
Whilst the rooms are beautifully designed there is a focus on style over function. The downstairs room was huge and yet did not contain a soft chair for relaxation, despite having lots of space to hold a small sofa. The rain shower in the outside bathroom area looked classy & exotic, but failed to deliver enough water pressure to give you a satisfying shower. The tub doesn’t include a shower attachment, there is a private garden area but no chair / table to sit in to enjoy it etc etc. Internet was not free (despite being provided free at much cheaper hotels in Bali). I asked whether there was a wireless connection and was told not, I asked again interchanging the words “wi-fi” and “wireless internet”. Again I was told it was not available, but they would set up an Ethernet cable in my room. It later transpired that there is a very good wireless connection. In isolation none of these problems are significant, but the cumulative effect is that the property just doesn’t quite attain the standards that you would expect within this price range.
Overall, hopefully with some closer and more supportive management the enthusiastic young staff will develop this property into a great and luxurious place.